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Questions

How to book ?

• 1. Select  your Check in and Check out dates, category, area, and click on « Search ».  
• 2. Browse  through the list of hotels until you find an offer that suits you. To view all information about the hotel (description, facilities, photos etc.) simply click on one hotel.
• 3. To make a booking,  click on the Book Now button « Book » under the room type you wish to book.  You will be asked to select the number of rooms you want per night, as well as any. After you have made your selection, click the «Continue» button to proceed. 
• 4. To confirm your booking, check that all the details of your reservation are correct. You can add additional booking requests and complete your contact details. You will be asked for your credit card information to process and guarantee your reservation. The credit cards accepted are: Visa, Europcard/MasterCard, American Express, Diners Club.
• 5. Once your credit card details are processed, your booking is automatically sent to your e-mail address. The voucher will need to be printed and presented to the hotel upon check in. Booking services are free of charge. So therefore no additional fees are added to the room and services price.

Will breakfast be included in my room rate ?

Breakfast and other items may be subject to additional charges. All the information regarding rates is located on each hotel's web page.

How can I be sure that my credit card information is secure ?

Our booking system is secure and your credit card and personal information will be encrypted. We work to high standards and guarantee your privacy.

Which credit cards are accepted?

Visa, Eurocard/Mastercard et American Express

How do I know that my reservation is confirmed ?

When you have completed all your details with your credit card references, we confirm your booking by email that stands for a proof of your reservation and that recapitulates all the information concerning your reservation and the hotel (including telephone and fax number).This voucher stands for a guarantee of your reservation we therefore strongly recommend you to bring it with you during your journey.

If you do not receive such email within 4 H, please send us an email at reservation@hotels-paris-beststay.com stating the characteristics of your reservation (your name, that property chosen. Arriving date...).

What is a cancellation policy?

In general, you can cancel without any penalty 48 hours in advance before the arrival date at the hotel but the cancellation policies vary from hotel to hotel. Therefore you will access to the cancellation policies before confirming your reservation

How I amend my reservations ?

If you wish to make changes to your reservation (dates, number of rooms) please send us an email at reservation@hotels-paris-beststay.com stating the characteristics of your reservation (reservation N°, your name, that property chosen. Arriving date...). We will do our best to make the requested changes to your reservation.

How I cancel my reservations ?

All cancellations must be made via our site using “My reservation”

If you cancel according to the cancellation policy of the hotel, it will be free of charge. We recommend you read the cancellation policy of the hotel carefully. If you cancel later than requested by the hotel or do not show up, the hotel might charge you a fee an equivalent for 1 night stay.

How do I know that my booking has been cancelled?

We confirm your cancellation by email. If you do not receive such email within 4 H, please send us an email at reservation@hotels-paris-beststay.com stating the characteristics of your reservation (your name, that property chosen. Arriving date...).

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